External Apps

To submit an external app:

  1. Navigate to the Freshcaller developer website and click Log in. If you are signed out of your Freshcaller account, the login page is displayed.

  2. In the login page, enter the Freshcaller account credentials and click SIGN IN.

  3. Click +Add New App. The Add New App window is displayed.

  4. Click External App. The External App window is displayed.

  5. In the Enter URL to link your app field, enter the URL to access the app, and click Next. The My New App page is displayed.

  6. Under the App Details tab, provide appropriate information by using the following fields.

    FIELD DESCRIPTION
    For Product
    Mandatory
    Select freshcaller.
    App Name
    Mandatory
    Enter a name for the app, comprising two to three words.
    Overview
    Mandatory
    Enter an introduction to the app, not exceeding 100 characters.
    Description
    Mandatory
    Enter a description of the app’s functionality and features.
    Instructions If specific user actions are required when the app is installed, in this field enter the corresponding instructions as a sequential list.
    Video Link
    Mandatory if the app is to be listed as a featured app.
    Enter the URL to the YouTube or Vimeo video that explains the app’s use case. Ensure that the URL is in the following format.
    • YouTube link - https://youtu.be/VIDEO_ID
    • Vimeo link - https://player.vimeo.com/video/VIDEO_ID
    For more information on the guidelines, see Video guidelines.
    App Icon
    Mandatory
    Upload an icon to represent the app. Ensure that the logo meets the following requirements.
    • Image format is PNG.
    • Logo background is transparent.
    • Aspect ratio is 1:1.
    • Minimum resolution is 400 x 400 pixels.
    Screenshots
    Mandatory
    Upload screenshots to illustrate how the app works. Capture different states and process flows to give users a better insight into the app. You can upload a maximum of five screenshots. Ensure that the screenshots meet the following requirements.
    • Image format is PNG.
    • Minimum resolution is 1350 x 850 pixels.
    App Category
    Mandatory
    Select the appropriate category to help users filter and find the app in the Marketplace gallery. You can select a maximum of two categories.
    Support Email
    Mandatory
    Enter the email address that users can use to contact you in case of any queries regarding the app.
    Support URL
    Mandatory
    Enter the URL to any location where users can find more information about the app.
    Alternate Email
    Mandatory
    Enter the email address that Freshworks can use to contact you, when the app is under review.

  7. To modify the link to the app, in the Link to External App widget, enter the new URL.

  8. To specify the app information in a language other than English (default language), navigate to the Languages tab and click Add New Language. A list of languages is displayed. Select a language and in the fields displayed, enter the appropriate values.

  9. To save the app details, click Save.

  10. Click Save and Publish, to submit the app for the approval process.

After the app is reviewed and approved, it is listed in the Freshworks Marketplace.